Frequently Asked Questions

How many clips can be generated?

That is dependent on the length and content of your video,for e.g from an hour long video it can generate anything between 30-45 shorts depending on the content.

how much many minutes do I get ?

On the free plan you get 75 minutes of processing that refreshes every month , 150 minutes on the starter plan, 300 on the pro and 500 on the pro+. On the yearly plans you get all the minutes at once, so thats 3600 on the pro annual and 6000 minutes on the Pro + annual

I am beginner can I user it?

Most definitely! you can check out our YouTube channel https://www.youtube.com/@vidyoai and our website's blog or knowledge base https://vidyoaihelp.zendesk.com/hc/en-us to get started.

what does vidyo.ai do?

vidyo.ai is Content Repurposing AI Tool. That allows you to upload your long form videos and automatically picks out the best clips and offers you a range of customizations

Is my data safe with you?

Yes, we prioritize data security. We use advanced measures to protect your information and never share it with unauthorized parties. Your data is safe with us.

Who is it for?

Content repurposing is super critical for businesses who do content marketing, video creators, podcasters & agencies.

Can I make custom template?

Yes, you can create custom templates! This feature is available on our paid plans, allowing you to tailor templates to your specific needs and branding. Unlock this capability by upgrading to one of our paid plans.

How are the minutes calculated?

Minutes are calculated based on the length of your uploaded video. Our AI analyzes and processes the entire video, making the minutes used correspond to its duration. So, the longer the video, the more minutes are consumed.

What other features do you have?

CutMagic: Conquer Scene Changes ,Quick Captions/Hashtags: Click and Voila! ,Social Preview: Get Platform-Perfect Previews,Brand Kit: Dress Your Videos Your Way, Drafts: Edit at Your Own Pace

Can I upgrade or downgrade my plan at any time?

Absolutely! You have the flexibility to upgrade or downgrade your plan at any time. Simply navigate to the "Manage Subscription" section in your account settings, and you'll find options to adjust your plan according to your preferences and requirements.

In what resolution will the download files be in?

Free users can download files in 720p resolution, while paid users have access to download files in high-definition 1080p resolution.

What languages are supported?

We currently support English and will soon be adding Spanish, German, and French languages in the upcoming weeks to cater to a wider audience.

How to create an account?

Creating an account is simple. You can either sign up using your Google, Microsoft, or Facebook accounts for quick access. Alternatively, you can also register with us using your email address and choosing a password. Choose the method that's most convenient for you.

what features do I get on the free plan?

With our free plan, you can generate clips, subtitle, upload brand kits, use auto emojis, and save progress,  with some usage limits. Whereas on our paid plans unlocks additional features and higher usage limits, ensuring you make the most of our platform.

How to generate clips from my video?

To generate clips, simply upload a video that's longer than 3 minutes. Once uploaded, our AI technology takes over, analyzing your video and automatically generating the clips. It's as easy as that!

How many video layouts/aspect ratios do you have?

We offer four aspect ratios to cater to various social media platforms: square (1:1), landscape (16:9), portrait (9:16), and portrait split (9:16). You can choose the one that best suits your content and platform requirements.

How to edit the generated AI clips ?

For videos less than 3 minutes, you get the entire video to work with. If your video is longer than 3 minutes, once the AI has generated the clips, click on the "Edit and Download" button. This will take you to the editor where you can fine-tune the clips to your liking.

Do you have an instructional videos or articles?

Yes, for instructional materials, check out our YouTube channel https://www.youtube.com/@vidyoai and our website's blog or knowledge base https://vidyoaihelp.zendesk.com/hc/en-us. They offer detailed guides on using our platform.

How much do the paid plans cost?

The pricing for our paid plans varies based on the level of features and support you need. You can find a detailed breakdown of each plan and their costs on the "Pricing" page of our website https://vidyo.ai/pricing. Don't hesitate to reach out if you need help selecting a plan that suits your needs best.

How to cancel my subscription?

To cancel your subscription, simply navigate to "Manage Subscription" in your account settings and click on "Cancel Subscription". Please feel free to reach out to us if you need any assistance during this process.

How to upgrade my account/subscription to Pro or Pro+?

To upgrade your account to Starter ,Pro or Pro+, go to your account settings and look for the "Upgrade" button. From there, you'll be able to choose between monthly or annual plans for either Starter, Pro or Pro+. Select the plan that suits your needs and follow the prompts to complete the upgrade process.

I need extra minutes, how do to top-up?

The top-up feature is currently exclusive to Starters, PRO and PRO+ users. To add extra minutes, simply click on the minute balance on your home screen or use the "Upgrade" tab. From there, you can select your preferred plan to add more minutes to your account. It's that easy!

Do you have enterprise plans?

Yes, we do offer enterprise plans for customers requiring more than 500 minutes per month. Please email us at [email protected] for more information and we'll be more than happy to assist you with your enterprise needs.

Do you have a Discord community ?

Yes, we have an active Discord community! Join us for user interactions, tips, queries, and updates. Access it via the "Join Discord Community" link on our website or use this direct invite: https://discord.gg/2NYTCgHc  See you there!

What should I do if I encounter a problem?

If you're having trouble, please reach out to our support team or shoot us a message on discord. You can also contact us via [email protected], and we'll be happy to assist you. Our goal is to resolve any issues you have as quickly and smoothly as possible.

What kind of support do you offer?

We offer all users comprehensive support via email and our online Help Center. Our Pro+ users enjoy priority support with quicker response times. Regardless of your plan, we're committed to resolving your queries as swiftly and efficiently as possible.

What other customizations can I make?

You can also add in progress bar, change backgorund color, social previews , add text , change text style , subtitle styleand a lot more

Can I subtitle my videos?

Yes, absolutely! We provide the option to subtitle your videos. Adding subtitles can enhance accessibility and improve engagement with your content.

I want to delete subtitles

Don't need the subtitle, you can remove them by going into the subtitle section and clicking the delete icon

Can I add emojis to my video?

We got you covered, to add emojis go to the editor subtitle section, where you can add a range of emojis

What is CutMagic?

Multiple camera setups or scene changes? CutMagic has you covered. Go from split screen to alignment at will. Unlimited tries for starter, Pro and Pro+ users!

How do I change template?

You can change the template on the templates tab on the top left corner of the editor.

Do you have Hormozi style captions?

Yes, we have Hormozi style captions and multiple other subtitle styles available in the subtitles tab section.

Can I add my social handle?

We have those too! you can access this on the elements tab -> logos -> social logos section

How do I upload a Custom Font?

Pro users can upload custom fonts in .ttf format to personalize their videos.

Can I edit the subtitles?

Absolutely! You can edit the subtitles of your videos. Simply go to the subtitles tab and access the editor section.

How can I save progress?

We have a nifty feature called as a Save Draft option on the top bar which saves your progress and you can get to it at your own pace.

Can I Customize Length & Style of Generated Clips?

Yes, you have the ability to customize the length and style of the generated clips. Simply use the seek bar and drag it to adjust the desired length of the clips.

Can I make my own template?

Custom or branded templates are a very powerful feature available on the pro plan.To make a custom template, watch this 3 minutes tutorial: https://www.youtube.com/watch?v=mC1YCQFuUlM

General Queries
How many clips can be generated?

That is dependent on the length and content of your video,for e.g from an hour long video it can generate anything between 30-45 shorts depending on the content.

how much many minutes do I get ?

On the free plan you get 75 minutes of processing that refreshes every month , 150 minutes on the starter plan, 300 on the pro and 500 on the pro+. On the yearly plans you get all the minutes at once, so thats 3600 on the pro annual and 6000 minutes on the Pro + annual

I am beginner can I user it?

Most definitely! you can check out our YouTube channel https://www.youtube.com/@vidyoai and our website's blog or knowledge base https://vidyoaihelp.zendesk.com/hc/en-us to get started.

what does vidyo.ai do?

vidyo.ai is Content Repurposing AI Tool. That allows you to upload your long form videos and automatically picks out the best clips and offers you a range of customizations

Is my data safe with you?

Yes, we prioritize data security. We use advanced measures to protect your information and never share it with unauthorized parties. Your data is safe with us.

Who is it for?

Content repurposing is super critical for businesses who do content marketing, video creators, podcasters & agencies.

Can I make custom template?

Yes, you can create custom templates! This feature is available on our paid plans, allowing you to tailor templates to your specific needs and branding. Unlock this capability by upgrading to one of our paid plans.

How are the minutes calculated?

Minutes are calculated based on the length of your uploaded video. Our AI analyzes and processes the entire video, making the minutes used correspond to its duration. So, the longer the video, the more minutes are consumed.

What other features do you have?

CutMagic: Conquer Scene Changes ,Quick Captions/Hashtags: Click and Voila! ,Social Preview: Get Platform-Perfect Previews,Brand Kit: Dress Your Videos Your Way, Drafts: Edit at Your Own Pace

Can I upgrade or downgrade my plan at any time?

Absolutely! You have the flexibility to upgrade or downgrade your plan at any time. Simply navigate to the "Manage Subscription" section in your account settings, and you'll find options to adjust your plan according to your preferences and requirements.

In what resolution will the download files be in?

Free users can download files in 720p resolution, while paid users have access to download files in high-definition 1080p resolution.

What languages are supported?

We currently support English and will soon be adding Spanish, German, and French languages in the upcoming weeks to cater to a wider audience.

Getting Started
How to create an account?

Creating an account is simple. You can either sign up using your Google, Microsoft, or Facebook accounts for quick access. Alternatively, you can also register with us using your email address and choosing a password. Choose the method that's most convenient for you.

what features do I get on the free plan?

With our free plan, you can generate clips, subtitle, upload brand kits, use auto emojis, and save progress, with some usage limits. Whereas on our paid plans unlocks additional features and higher usage limits, ensuring you make the most of our platform.

How to generate clips from my video?

To generate clips, simply upload a video that's longer than 3 minutes. Once uploaded, our AI technology takes over, analyzing your video and automatically generating the clips. It's as easy as that!

How many video layouts/aspect ratios do you have?

We offer four aspect ratios to cater to various social media platforms: square (1:1), landscape (16:9), portrait (9:16), and portrait split (9:16). You can choose the one that best suits your content and platform requirements.

How to edit the generated AI clips ?

For videos less than 3 minutes, you get the entire video to work with. If your video is longer than 3 minutes, once the AI has generated the clips, click on the "Edit and Download" button. This will take you to the editor where you can fine-tune the clips to your liking.

Do you have an instructional videos or articles?

Yes, for instructional materials, check out our YouTube channel https://www.youtube.com/@vidyoai and our website's blog or knowledge base https://vidyoaihelp.zendesk.com/hc/en-us. They offer detailed guides on using our platform.

Subscription & Payment
How much do the paid plans cost?

The pricing for our paid plans varies based on the level of features and support you need. You can find a detailed breakdown of each plan and their costs on the "Pricing" page of our website https://vidyo.ai/pricing. Don't hesitate to reach out if you need help selecting a plan that suits your needs best.

How to cancel my subscription?

To cancel your subscription, simply navigate to "Manage Subscription" in your account settings and click on "Cancel Subscription". Please feel free to reach out to us if you need any assistance during this process.

How to upgrade my account/subscription to Pro or Pro+?

To upgrade your account to Starter ,Pro or Pro+, go to your account settings and look for the "Upgrade" button. From there, you'll be able to choose between monthly or annual plans for either Starter, Pro or Pro+. Select the plan that suits your needs and follow the prompts to complete the upgrade process.

I need extra minutes, how do to top-up?

The top-up feature is currently exclusive to Starters, PRO and PRO+ users. To add extra minutes, simply click on the minute balance on your home screen or use the "Upgrade" tab. From there, you can select your preferred plan to add more minutes to your account. It's that easy!

Do you have enterprise plans?

Yes, we do offer enterprise plans for customers requiring more than 500 minutes per month. Please email us at [email protected] for more information and we'll be more than happy to assist you with your enterprise needs.

Support & Community
Do you have a Discord community ?

Yes, we have an active Discord community! Join us for user interactions, tips, queries, and updates. Access it via the "Join Discord Community" link on our website or use this direct invite: https://discord.gg/2NYTCgHc See you there!

What should I do if I encounter a problem?

If you're having trouble, please reach out to our support team or shoot us a message on discord. You can also contact us via [email protected], and we'll be happy to assist you. Our goal is to resolve any issues you have as quickly and smoothly as possible.

What kind of support do you offer?

We offer all users comprehensive support via email and our online Help Center. Our Pro+ users enjoy priority support with quicker response times. Regardless of your plan, we're committed to resolving your queries as swiftly and efficiently as possible.

Editor
What other customizations can I make?

You can also add in progress bar, change backgorund color, social previews , add text , change text style , subtitle styleand a lot more

Can I subtitle my videos?

Yes, absolutely! We provide the option to subtitle your videos. Adding subtitles can enhance accessibility and improve engagement with your content.

I want to delete subtitles

Don't need the subtitle, you can remove them by going into the subtitle section and clicking the delete icon

Can I add emojis to my video?

We got you covered, to add emojis go to the editor subtitle section, where you can add a range of emojis

What is CutMagic?

Multiple camera setups or scene changes? CutMagic has you covered. Go from split screen to alignment at will. Unlimited tries for starter, Pro and Pro+ users!

How do I change template?

You can change the template on the templates tab on the top left corner of the editor.

Do you have Hormozi style captions?

Yes, we have Hormozi style captions and multiple other subtitle styles available in the subtitles tab section.

Can I add my social handle?

We have those too! you can access this on the elements tab -> logos -> social logos section

How do I upload a Custom Font?

Pro users can upload custom fonts in .ttf format to personalize their videos.

Can I edit the subtitles?

Absolutely! You can edit the subtitles of your videos. Simply go to the subtitles tab and access the editor section.

How can I save progress?

We have a nifty feature called as a Save Draft option on the top bar which saves your progress and you can get to it at your own pace.

Can I Customize Length & Style of Generated Clips?

Yes, you have the ability to customize the length and style of the generated clips. Simply use the seek bar and drag it to adjust the desired length of the clips.

Can I make my own template?

Custom or branded templates are a very powerful feature available on the pro plan.To make a custom template, watch this 3 minutes tutorial: https://www.youtube.com/watch?v=mC1YCQFuUlM

How do I get started?

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Do you have any samples?

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What types of videos can I upload?

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Will you support my language?

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I am not happy with the output!

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