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Frequently Asked Questions

Is vidyo.ai available on mobile?

Yes, you can now repurpose your clips on your smartphone. You can also import or review clips or even publish directly from your smartphone.

What kind of videos work best on vidyo.ai?

Here's the list of videos that work best on the platform: Video Podcasts Educational videos Commentary videos Product reviews Motivational speeches

Which kind of videos are not recommended on vidyo.ai?

Though these videos are not currently recommended, we plan to support them soon: HDR videos Vlogs Gaming videos Music videos Live videos

How many clips can be generated from a single video?

The number of clips that can be generated depends on the length and content of your video. For example, an hour-long video can generate between 5-45 shorts, depending on the content.

How do I access the new UI (vidyo.ai 2.0)?

Once you log in to the dashboard, click the "NEW UI" button at the top of the screen (just beside the Upgrade button). That will take you to the New UI.

Do you have a teams plan?

Yes, it's already on our roadmap. We'll introduce it very soon! Meanwhile, you can change your password and share it with your teammates.

What does Viddy do?

Introducing Viddy, your AI content assistant. Viddy enables you to go truly multi-platform. You can ask Viddy to create show notes, search-engine-optimized blog posts, LinkedIn posts, and Tweets from your long-form videos, and it will do that in seconds. You can also ask Viddy for ideas for new content related to your existing content. In the future, Viddy will also assist with labor-intensive tasks like content creation and organizing your content calendars.

How many minutes do I get ?

On the free plan, you receive 75 minutes of processing that renews every month. The Essential plan provides 300 minutes, and the Growth plan offers 500 minutes. Yearly plans provide all the minutes upfront.

I am a beginner, can I use it?

Most definitely! you can check out our YouTube channel https://www.youtube.com/@vidyoai and our website's blog or knowledge base https://vidyoaihelp.zendesk.com/hc/en-us to get started.

What does vidyo.ai do?

vidyo.ai is a Content Repurposing AI Tool that allows you to upload your long-form videos, automatically selects the best clips, offers a range of customizations, and publishes directly to your social platforms.

Is my data safe with you?

Yes, we prioritize data security. We implement advanced measures to protect your information and never share it with unauthorized parties. Rest assured, your data is safe with us.

Who is it for?

Our platform is crucial for businesses that engage in content marketing, video creators, podcasters, and agencies looking to repurpose content effectively.

Can I make custom template?

Yes, you can create custom templates! This feature is accessible on our paid plans, allowing you to customize templates according to your specific needs and branding.

How are the minutes calculated?

Minutes are calculated based on the length of your uploaded video. Our AI analyzes and processes the entire video, with the minutes used corresponding to its duration. Therefore, the longer the video, the more minutes are consumed.

What other features do you have?

We offer a variety of features including CutMagic for conquering scene changes, Viddy for interacting with your clips, Organize for working with folders, Quick Captions/Hashtags for easy tagging, Social Preview for platform-perfect previews, Brand Kit for customizing your videos, Drafts for editing at your own pace, and Mobile Friendly options for importing clips on mobile.

Can I upgrade or downgrade my plan at any time?

Absolutely! You have the flexibility to upgrade or downgrade your plan at any time. Simply navigate to the "Billing & Payments" section in your account settings to find options for adjusting your plan as per your needs.

In what resolution will the download files be in?

Free users can download files in 720p resolution, while paid users have access to high-definition 1080p resolution downloads.

What languages are supported?

We support the English language for all users. Additionally, Spanish, French, and German languages are available exclusively on paid plans.

Can I organise my videos into folders?

Yes, you can now upload a video into a specific folder and create multiple folders for better organization.

Can I sort my videos on download/home page?

Yes, you can now sort clips based on aspect ratio, duration, alphabetically, or even by scores!

Can I move existing projects into folders?

Absolutely! You can now fully organize your work using folders and filters.

How can I set my preferred settings for my account?

Yes, navigate to the "Settings" tab and go to the preferences section to set your preferred language, quality, and even templates.

Can I direct the AI so it can give me better clips?

Yes! You can now specify your video details, such as the number of speakers, number of cameras, video content type, and a lot more!

Can I select length of video, without having to import full length?

Yes, that's possible now. You can select the video length just before the import process.

How to create an account?

Creating an account is simple. Sign up using your Google, Microsoft, Facebook, or X (Twitter) accounts for quick access. Alternatively, you can register using your email address and choose a password. Select the method most convenient for you.

What features do I get on the free plan?

With our free plan, you can generate clips, subtitle, upload brand kits, use auto emojis, and save progress,  with some usage limits. Whereas on our paid plans unlocks additional features and higher usage limits, ensuring you make the most of our platform.

How to generate clips from my video?

To generate clips, simply upload a video that's longer than 3 minutes. Once uploaded, our AI technology analyzes your video and automatically generates the clips.

How many video layouts/aspect ratios do you have?

We offer four aspect ratios to cater to various social media platforms: square (1:1), landscape (16:9), portrait (9:16), and portrait split (9:16). Choose the one that best fits your content and platform requirements.

How to edit the generated AI clips ?

For videos less than 3 minutes, you get the entire video to work with. If your video is longer than 3 minutes, once the AI has generated the clips, click on the "Edit and Download" button. This takes you to the editor, where you can fine-tune the clips to your liking.

Do you have an instructional videos or articles?

Yes, for instructional materials, check out our YouTube channel https://www.youtube.com/watch?v=kTf1aPKeM6k&list=PLIMutSP86ntHQK4GV_aHMAWFV3us1il_u and our website's blog or knowledge base help.vidyo.ai. They offer detailed guides on using our platform.

How to cancel my subscription?

To cancel your subscription, simply navigate to "Settings" in your account settings and then go to the "Billing and Plans" tab. Click on the three dots under your current plan section, and then click "Cancel."

How to upgrade my account/subscription to a Paid Plan?

To upgrade your account, go to your account settings and look for the "Upgrade" button. From there, you'll be able to choose between monthly or annual plans for either option. Select the plan that suits your needs and follow the prompts to complete the upgrade process.

I need extra minutes, how do I top-up?

The top-up feature is currently exclusive to all paid plans. To add extra minutes, simply click on the minute balance on your home screen or use the "Upgrade" tab. From there, you can select your preferred plan to add more minutes to your account. It's that easy!

Can I download my invoices?

Yes, under the settings tab, you can now download/view your invoices with just three clicks!

Do you have a Discord community ?
Yes, we have an active Discord community! Join us for user interactions, tips, queries, and updates. Access it via the "Join Discord Community" link on our website or use this direct invite: https://discord.gg/2NYTCgHc  See you there!
What should I do if I encounter a problem?
If you're having trouble, please reach out to our support team or shoot us a message on discord. You can also contact us via [email protected], and we'll be happy to assist you. Our goal is to resolve any issues you have as quickly and smoothly as possible.
What kind of support do you offer?
We offer all users comprehensive support via email and our online Help Center. Our paid plan users enjoy priority support with quicker response times. Regardless of your plan, we're committed to resolving your queries as swiftly and efficiently as possible.
Can I create multiple Brand Kit for my clients?

Yes, under the expert plan, you can create multiple Brand Kits.

What other customizations can I make?

You can also add a progress bar, change background color, social previews, add text, change text style, subtitle style, and much more.

Can I subtitle my videos?

Yes, absolutely! We provide the option to subtitle your videos. Adding subtitles can enhance accessibility and improve engagement with your content.

I want to delete subtitles

Don't need the subtitles? You can remove them by going into the subtitle section and clicking the delete icon.

Can I add emojis to my video?

Simply to add emojis, go to the editor subtitle section, where you can add a range of emojis.

What is CutMagic?

Do you have multiple camera setups or scene changes? CutMagic has you covered. Go from split screen to alignment at will.

How do I change template?

You can change the template on the templates tab on the top left corner of the editor.

Do you have Hormozi style captions?

Yes, we have Hormozi style captions and multiple other subtitle styles available in the subtitles tab section.

Can I add my social handle to my clips?

We have those too! You can access this in the elements tab -> logos -> social logos section.

How do I upload a Custom Font?

Pro users can upload custom fonts in .ttf format to personalize their videos.

Can I edit the subtitles?

Absolutely! You can edit the subtitles of your videos. Simply go to the subtitles tab and access the editor section.

How can I save my editing progress?

We have a nifty feature called as a Save Draft option on the top bar which saves your progress and you can get to it at your own pace.

Can I Customize Length & Style of Generated Clips?

Yes, you have the ability to customize the length and style of the generated clips. Simply use the seek bar and drag it to adjust the desired length of the clips.

Can I make my own template?

Custom or branded templates are a very powerful feature available on the pro plan.To make a custom template, watch this 3 minutes tutorial: https://www.youtube.com/watch?v=mC1YCQFuUlM

General Queries
Is vidyo.ai available on mobile?

Yes, you can now repurpose your clips on your smartphone. You can also import or review clips or even publish directly from your smartphone.

What kind of videos work best on vidyo.ai?

Here's the list of videos that work best on the platform: Video Podcasts Educational videos Commentary videos Product reviews Motivational speeches

Which kind of videos are not recommended on vidyo.ai?

Though these videos are not currently recommended, we plan to support them soon: HDR videos Vlogs Gaming videos Music videos Live videos

How many clips can be generated from a single video?

The number of clips that can be generated depends on the length and content of your video. For example, an hour-long video can generate between 5-45 shorts, depending on the content.

How do I access the new UI (vidyo.ai 2.0)?

Once you log in to the dashboard, click the "NEW UI" button at the top of the screen (just beside the Upgrade button). That will take you to the New UI.

Do you have a teams plan?

Yes, it's already on our roadmap. We'll introduce it very soon! Meanwhile, you can change your password and share it with your teammates.

What does Viddy do?

Introducing Viddy, your AI content assistant. Viddy enables you to go truly multi-platform. You can ask Viddy to create show notes, search-engine-optimized blog posts, LinkedIn posts, and Tweets from your long-form videos, and it will do that in seconds. You can also ask Viddy for ideas for new content related to your existing content. In the future, Viddy will also assist with labor-intensive tasks like content creation and organizing your content calendars.

How many minutes do I get ?

On the free plan, you receive 75 minutes of processing that renews every month. The Essential plan provides 300 minutes, and the Growth plan offers 500 minutes. Yearly plans provide all the minutes upfront.

I am a beginner, can I use it?

Most definitely! you can check out our YouTube channel https://www.youtube.com/@vidyoai and our website's blog or knowledge base https://vidyoaihelp.zendesk.com/hc/en-us to get started.

What does vidyo.ai do?

vidyo.ai is a Content Repurposing AI Tool that allows you to upload your long-form videos, automatically selects the best clips, offers a range of customizations, and publishes directly to your social platforms.

Is my data safe with you?

Yes, we prioritize data security. We implement advanced measures to protect your information and never share it with unauthorized parties. Rest assured, your data is safe with us.

Who is it for?

Our platform is crucial for businesses that engage in content marketing, video creators, podcasters, and agencies looking to repurpose content effectively.

Can I make custom template?

Yes, you can create custom templates! This feature is accessible on our paid plans, allowing you to customize templates according to your specific needs and branding.

How are the minutes calculated?

Minutes are calculated based on the length of your uploaded video. Our AI analyzes and processes the entire video, with the minutes used corresponding to its duration. Therefore, the longer the video, the more minutes are consumed.

What other features do you have?

We offer a variety of features including CutMagic for conquering scene changes, Viddy for interacting with your clips, Organize for working with folders, Quick Captions/Hashtags for easy tagging, Social Preview for platform-perfect previews, Brand Kit for customizing your videos, Drafts for editing at your own pace, and Mobile Friendly options for importing clips on mobile.

Can I upgrade or downgrade my plan at any time?

Absolutely! You have the flexibility to upgrade or downgrade your plan at any time. Simply navigate to the "Billing & Payments" section in your account settings to find options for adjusting your plan as per your needs.

In what resolution will the download files be in?

Free users can download files in 720p resolution, while paid users have access to high-definition 1080p resolution downloads.

What languages are supported?

We support the English language for all users. Additionally, Spanish, French, and German languages are available exclusively on paid plans.

Getting Started
Can I organise my videos into folders?

Yes, you can now upload a video into a specific folder and create multiple folders for better organization.

Can I sort my videos on download/home page?

Yes, you can now sort clips based on aspect ratio, duration, alphabetically, or even by scores!

Can I move existing projects into folders?

Absolutely! You can now fully organize your work using folders and filters.

How can I set my preferred settings for my account?

Yes, navigate to the "Settings" tab and go to the preferences section to set your preferred language, quality, and even templates.

Can I direct the AI so it can give me better clips?

Yes! You can now specify your video details, such as the number of speakers, number of cameras, video content type, and a lot more!

Can I select length of video, without having to import full length?

Yes, that's possible now. You can select the video length just before the import process.

How to create an account?

Creating an account is simple. Sign up using your Google, Microsoft, Facebook, or X (Twitter) accounts for quick access. Alternatively, you can register using your email address and choose a password. Select the method most convenient for you.

What features do I get on the free plan?

With our free plan, you can generate clips, subtitle, upload brand kits, use auto emojis, and save progress, with some usage limits. Whereas on our paid plans unlocks additional features and higher usage limits, ensuring you make the most of our platform.

How to generate clips from my video?

To generate clips, simply upload a video that's longer than 3 minutes. Once uploaded, our AI technology analyzes your video and automatically generates the clips.

How many video layouts/aspect ratios do you have?

We offer four aspect ratios to cater to various social media platforms: square (1:1), landscape (16:9), portrait (9:16), and portrait split (9:16). Choose the one that best fits your content and platform requirements.

How to edit the generated AI clips ?

For videos less than 3 minutes, you get the entire video to work with. If your video is longer than 3 minutes, once the AI has generated the clips, click on the "Edit and Download" button. This takes you to the editor, where you can fine-tune the clips to your liking.

Do you have an instructional videos or articles?

Yes, for instructional materials, check out our YouTube channelhttps://www.youtube.com/watch?v=kTf1aPKeM6k&list=PLIMutSP86ntHQK4GV_aHMAWFV3us1il_u and our website's blog or knowledge base help.vidyo.ai. They offer detailed guides on using our platform.

Subscription & Payment
How to cancel my subscription?

To cancel your subscription, simply navigate to "Settings" in your account settings and then go to the "Billing and Plans" tab. Click on the three dots under your current plan section, and then click "Cancel."

How to upgrade my account/subscription to a Paid Plan?

To upgrade your account, go to your account settings and look for the "Upgrade" button. From there, you'll be able to choose between monthly or annual plans for either option. Select the plan that suits your needs and follow the prompts to complete the upgrade process.

I need extra minutes, how do I top-up?

The top-up feature is currently exclusive to all paid plans. To add extra minutes, simply click on the minute balance on your home screen or use the "Upgrade" tab. From there, you can select your preferred plan to add more minutes to your account. It's that easy!

Can I download my invoices?

Yes, under the settings tab, you can now download/view your invoices with just three clicks!

Support & Community
Editor
Can I create multiple Brand Kit for my clients?

Yes, under the expert plan, you can create multiple Brand Kits.

What other customizations can I make?

You can also add a progress bar, change background color, social previews, add text, change text style, subtitle style, and much more.

Can I subtitle my videos?

Yes, absolutely! We provide the option to subtitle your videos. Adding subtitles can enhance accessibility and improve engagement with your content.

I want to delete subtitles

Don't need the subtitles? You can remove them by going into the subtitle section and clicking the delete icon.

Can I add emojis to my video?

Simply to add emojis, go to the editor subtitle section, where you can add a range of emojis.

What is CutMagic?

Do you have multiple camera setups or scene changes? CutMagic has you covered. Go from split screen to alignment at will.

How do I change template?

You can change the template on the templates tab on the top left corner of the editor.

Do you have Hormozi style captions?

Yes, we have Hormozi style captions and multiple other subtitle styles available in the subtitles tab section.

Can I add my social handle to my clips?

We have those too! You can access this in the elements tab -> logos -> social logos section.

How do I upload a Custom Font?

Pro users can upload custom fonts in .ttf format to personalize their videos.

Can I edit the subtitles?

Absolutely! You can edit the subtitles of your videos. Simply go to the subtitles tab and access the editor section.

How can I save my editing progress?

We have a nifty feature called as a Save Draft option on the top bar which saves your progress and you can get to it at your own pace.

Can I Customize Length & Style of Generated Clips?

Yes, you have the ability to customize the length and style of the generated clips. Simply use the seek bar and drag it to adjust the desired length of the clips.

Can I make my own template?

Custom or branded templates are a very powerful feature available on the pro plan.To make a custom template, watch this 3 minutes tutorial: https://www.youtube.com/watch?v=mC1YCQFuUlM

How do I get started?

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Do you have any samples?

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What types of videos can I upload?

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Will you support my language?

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I am not happy with the output!

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