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Quick answers to the questions people ask most about quso.ai, the AI tool that turns long videos into short clips, captions videos and publishes them to social media. Each answer links to the full article.

Getting Started

  1. Log in at app.quso.ai.
  2. On the home page, pick what you want to make:
    • Long to shorts (AI Clips): short highlight clips from a long video.
    • AI Captions: subtitles on a whole video.
    • AI Writer: written content from a video or audio file.
  3. Upload a file or paste a link and follow the steps.
You can also click New project at the top right.
After you log in, you land on the home page. If not, click Home in the side menu. Open any project and click Edit on a clip to open the editor.
MP4, MOV and WebM. AI Writer also takes MP3, WAV and AAC audio.
  • Free plan: up to 5 GB per file
  • Paid plans: up to 15 GB, or 25 GB for AI Clips
See Video import source.
Yes, in your phone’s web browser. There is no app to install. See Use quso.ai on mobile.

AI Video Creation & Editing

On the home page, choose Long to shorts, add your video, pick the language and click Generate Clips.FAQ Ai Clips JpSee How to use AI Clips.
In the editor, open the Subtitles tab. Click any caption to change the words or timing.FAQ Subtitles JpSee Change or correct captions.
In the editor, open the Audio tab and choose a track or upload an MP3 or WAV file.Add Music To Clips Audio JpSee Add music to clips.
No. The editor does not rotate or flip video. Rotate the file before you upload it.
You can change the preview playback speed in the video player. Exported clips play at their original speed.
After editing a clip, click Save Template at the top right, name it and choose Save as new template. It appears under the Templates tab. Brand templates are on the Growth plan.The Save Template button in the quso.ai editorSee Create your brand template.
In the editor’s CutMagic tab, move to the point where you want a new scene and click Add Scene Cut at Current Time. Then choose a layout for the scene.FAQ Cutmagic Jp
  • The video has little or no speech. AI Clips finds clips from what is said.
  • The video is very short. Videos under about 3 minutes give few or no clips.
  • The wrong language was selected. If you select English and the video is in French, no clips are generated.
Credits for a project that fails are refunded automatically.
While a clip is rendering, you’ll find it in the Downloads section of the project or the home page. When it’s done, the file is saved to your browser’s downloads folder.

Plans, Credits & Upgrades

  • 1 credit = 1 minute of imported video, rounded up.
  • The cost is shown before processing starts.
  • Editing, downloading and publishing don’t use credits.
  • Monthly plan credits reset each month and don’t roll over. Annual plans get all 12 months of credits upfront.
  • Add-on credits don’t expire.
  • Failed imports are refunded automatically.
  • In team workspaces, members share the credits.
See How credits work.
Free ($0, 75 credits a month), Lite ($29/month, 100 credits), Essential ($39/month, 300 credits) and Growth ($49/month, 600 credits) in the US. Prices and plans can differ by country. See Subscription plans.
You have either used up your credits or tried a feature that isn’t on your plan. Upgrade or buy extra credits to continue.
Yes, though the details can vary. In a few countries the free credits are a one-time grant instead of renewing every month. If you can’t access the free plan, email [email protected].
No. Plus doesn’t include social scheduling. Scheduling to YouTube and other networks starts on the Essential plan.

Billing & Currency

You can’t change it in the app. quso.ai sets the currency from your location. Email [email protected] for region-specific issues.
Monthly and annual subscriptions are generally non-refundable. If something went wrong, email [email protected] and the team will review your case.
  1. Go to Settings → Billing & Plans.
  2. Click Cancel Plan.
  3. Your plan stays active until the end of the billing period. FAQ Cancel Plan Jp

Platform Navigation & UI

Click New project at the top right of the screen, or pick a feature on the home page (Long to shorts, AI Captions or AI Writer). You’ll be guided through the upload.

Troubleshooting

Check:
  • Format: MP4, MOV or WebM
  • File size: within your plan’s limit (5 GB on Free, 15–25 GB on paid plans)
  • Credits: the video can’t be longer than your remaining credits in minutes
  • Browser: try Chrome, clear the cache or turn off extensions
If it still fails, email [email protected].
  • The video is longer than your remaining credits or the 4-hour link limit
  • The wrong language was selected
  • The video has no speech
Credits are refunded for failed projects. Try again, or split the video into shorter parts.
  • Download again on a stable connection
  • Make sure your device has free space
  • If it still fails, email [email protected]
  • Free plan exports are 720p. Paid plans export 1080p.
  • Check the quality of the original video. quso.ai can’t add detail that isn’t there.
  • If it’s still blurry, email [email protected].

Account Management

Click Forgot password on the login page and follow the reset link in the email.
  • Check your spam folder
  • Make sure you typed your email correctly
  • Request the email again from the login page
  • If it still doesn’t arrive, email [email protected]
Go to Settings → Account and use Change password. This is only available for email-and-password accounts.FAQ Change Password Jp
Go to app.quso.ai and sign in with Google, Facebook, Microsoft or your email. See Login options.
Yes. Vidyo.ai was renamed quso.ai in January 2025. Your login, plan, credits and projects carried over.
Go to Settings → Account → Delete account. This is permanent. See Delete your account.

Publishing & Advanced Features

There is no public API. Email [email protected] to register your interest.
TikTok, Instagram, YouTube, Facebook, LinkedIn, X, Pinterest, Threads, Bluesky, Telegram, Reddit and Snapchat. The Free and Lite plans publish to TikTok; Essential and Growth publish and schedule to all of them. See Add social media accounts.
  1. After editing, click Publish on your clip and choose your accounts.
  2. Pick a date and time and click Schedule.
See Publish or schedule posts to multiple platforms.
In the editor, open the Templates tab and choose a preset template or one of your saved templates.FAQ Template Jp

Support

  • Use the Help button in the app, or the chat widget on this page
  • Email [email protected]

Need Help?

If you run into any issues or have questions, our support team at [email protected] is just a message away.